Diagram Overview
This diagram illustrates the structural transformation of the professional services market in the AI era.
Current Situation (Left Side)
Users pay for three levels of professional services:
- A+ Expert: Top-tier expertise and specialized knowledge
- Expert: Mid-level professional services
- Agent: Basic professional task handling
AI Era Transformation (Right Side)
Market Polarization:
- A+ Expert Retained: “keep” – Highest-level human expertise remains essential
- Mid-tier Replacement: “Replace” – Expert and Agent roles substituted by AI systems
- Cost Concentration: Payment structure shifts from 3 categories → 2 categories
Key Implications
- Economic Efficiency: Reduced costs for mid-tier professional services
- Market Polarization: Premium human experts vs. AI systems structure
- Enhanced Accessibility: Democratization of professional services through AI
- Structural Transformation: Fundamental reshaping of professional service industries
Economic Impact
- Winners: A+ Experts (strengthened monopolistic position), AI service providers, general consumers
- Disrupted: Mid-tier professionals (Expert and Agent levels)
- Market Change: Structural reorganization and pricing transformation in professional services
Conclusion
This diagram effectively demonstrates not just job displacement, but the economic restructuring of professional service markets, showing how AI-driven substitution leads to cost structure changes and market bipolarization.
With Claude
Lechuck Park 